About
Highly proactive Software Engineer with over 5 years of combined professional and independent experience in software development, data analysis, and automation. Skilled in Python, SQL, and modern frameworks, adept at building scalable applications, automating workflows, and leveraging AI for innovative business solutions. Proven ability to translate complex business requirements into technical solutions and drive efficiency in fast-paced environments.
Work
Pharmsource Animal Health
|Customer & Sales Operations Manager
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Summary
Manages customer and sales operations at Pharmsource Animal Health, providing essential technical support and strategic process improvements for key business systems.
Highlights
Provided comprehensive technical support for NetSuite (ERP/CRM) and SuiteCommerce, including user training and issue resolution, significantly enhancing system usability for 15+ internal users.
Developed Python scripts to automate email notifications and reporting, reducing manual workload by 20% and improving operational efficiency.
Collaborated with product managers and stakeholders to translate complex business needs into technical solutions, ensuring seamless alignment with customer requirements.
Streamlined client onboarding processes through documented SOPs and process improvements, accelerating service delivery speed by 15%.
Independent Projects
|Programmer / Data Analyst
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Summary
Currently spearheading independent projects as a Programmer/Data Analyst, leveraging Python, AI, and data visualization to develop innovative business automation and analytical solutions.
Highlights
Designed and developed multiple Python-based tools, automating business processes, streamlining data analysis, and optimizing internal support workflows.
Developing an AI-powered sales call assistant that transcribes audio, extracts drug names, performs sentiment analysis, and stores results in a PostgreSQL/vector database, enhancing sales team optimization.
Expanded the AI sales assistant project to include a Supabase backend and Vue.js frontend, enhancing user interface and scalability.
Executed diverse data analysis projects focused on finance and stock market trends, utilizing Python, Pandas, and visualization libraries to derive actionable insights.
Continuously integrated and applied cutting-edge technologies like FastAPI, Flask, LangChain, Reflex, Hugging Face models, and Docker, driving AI and automation initiatives to optimize business processes.
VECONINTER
|Operations & Management Roles
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Summary
Advanced through multiple operations and management roles at VECONINTER, leading teams and optimizing processes to enhance efficiency and customer satisfaction across Caribbean offices.
Highlights
Progressed from Customer Service Coordinator to Regional Manager, successfully leading teams of up to 20 across Caribbean offices and managing operations for key clients like MSC and Maersk.
Implemented significant system upgrades (SAP, in-house systems) and generated KPI reports using SQL and Excel, driving data-driven strategic decisions.
Streamlined operational processes through automation and Standard Operating Procedures (SOPs), resulting in increased efficiency and enhanced customer satisfaction.
PwC
|Lead Programmer / Consultant
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Summary
Led a team of programmers at PwC, developing critical controls and applications for process optimization and revenue leakage reduction for major clients.
Highlights
Led a team of three programmers in developing controls for Telefónica's Billing Department, utilizing SQL, Store Procedures, and VB.Net to identify and reduce revenue leakage by 30%.
Designed and coded robust applications for process optimization, adhering to object-oriented design principles and conducting rigorous code reviews to ensure high quality.
Implemented automated testing scripts to validate software components, significantly improving defect detection rates during the development lifecycle.
SIGIS
|Senior Programmer
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Summary
Developed and maintained mobile tracking and GIS-based applications at SIGIS, focusing on scalability and performance in distributed systems.
Highlights
Developed a mobile tracking system using open-source technology, leveraging PostgreSQL (PostGIS) for efficient data handling and geospatial analysis.
Wrote and debugged high-performance code for GIS-based applications, ensuring optimal scalability and performance within distributed systems.
Actively participated in code reviews and meticulously documented application components, fostering team collaboration and simplifying maintenance efforts.
Education
Americo Vespucio Technological Institute
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Diploma
Information Technology and Telecommunications Security
Metropolitan University (UNIMET)
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Bachelor's Degree
Systems Engineering
Languages
English
Spanish
Certificates
Python for Data Science and Machine Learning Bootcamp
Issued By
Udemy
Python for Everybody Specialization
Issued By
Coursera, University of Michigan
Introduction to Git and GitHub
Issued By
Coursera, Google
Oracle Database 11g: Administration Workshop I
Issued By
Oracle University
Microsoft SQL
Issued By
UNIMET
Skills
Programming Languages
Python, JavaScript, HTML, CSS, PHP, VB.Net.
Frameworks & Libraries
Flask, FastAPI, Pandas, NumPy, Scikit-learn, Vue.js, Matplotlib, Seaborn, Plotly, LangChain, Reflex, JQuery.
Databases
SQL, PostgreSQL, MySQL, SQLite, Microsoft SQL Server, PostGIS, Supabase.
Tools & Platforms
Git, Docker, NetSuite (ERP/CRM), Power BI, Jupyter Notebook, Google Cloud, N8N, SAP, Microsoft Office Suite, Google Suite.
AI & Machine Learning
Whisper AI, Hugging Face, Ollama (local LLMs), Sentiment Analysis, Geospatial Analysis.
Operating Systems
Windows, Linux.
Methodologies & Concepts
Object-Oriented Design, Automated Testing, Data Analysis, Business Automation, Process Optimization, System Design, Iterative Development, Problem-Solving, KPI Reporting.